Terms and Conditions
As we operate a physical store and online business with hundreds of products, we strive to keep our inventory database as up to date as possible, however in the rare event that an item you have ordered is not available due to simultaneous orders being placed, a technical error or unforeseen circumstances, you will be notified and offered an alternative suitable item, the option to wait to wait for it to be restocked asap or a refund.
Refund and Returns Policy
~ Due to the nature of a lot of these products and health regulations we do not offer refunds or exchanges simply because you changed your mind once you received and opened the product. We operate in accordance with the Fair Trading Act of VIC.
~ If a return is otherwise excepted the return postage is at the customers expense. A tracking number must be provided by the customer as proof of shipping in this event. A refund is not issued until goods have been received by us. And the item must be returned with 7 days of you receiving it.
To offer our clients the safest shipping option we only use packages with trackable reference number. In case of delay or lost item it is very easy to track down where the system failed.
We take the greatest care in packaging and tracking all of our items for safe delivery. We do not take responsibility for breakages or lost items during transit. For all orders valued over $100 total we offer the option of added postal insurance.
~ If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost. If they deem the package is lost after investigation, we will do our best to reach a satisfactory solution.
~ Overseas orders are currently not excepted.
The information contained on my website is designed to help you broaden your knowledge within natural remedies. I am not a qualified aromatherapist and the information I provide is from research I have done myself. I urge everyone to do their own research and take responsibility for their own health and healing. Everyone needs to do their own work and find the path that is right for them. I do not recommend discontinuing any medical advice or medications you need.
Feel free to message me for any extra information on essential oils, hydrosols, self care products or any of my treatments or retreats.
Many blessings from The Noojee Sanctuary.